The Archive’s collections and services, and its outreach activities, are widely accessed on a daily basis, online and through visits to its premises, by a variety of users in Ireland and throughout the world.
Users include singers, instrumentalists, dancers, private-interest listeners, students at all levels, teachers, researchers and writers, librarians and archivists, broadcasters and publishers, arts administrators, and the general public, a significant number of whom come from abroad.
The Archive is open to all, and provides a bilingual service in Irish and English. Visitors to the Archive may listen to recordings, view DVDs and photographs, read music collections and music studies, research material and topics of interest, receive advice from staff on their area of research, etc. An introduction to the Archive and its facilities is also provided by staff.
From outside the Archive, members of the public may make basic straightforward queries by phone, fax and post. An ongoing development project to make the Archive's catalogues available on a self-service basis on the Internet is currently in progress (see Catalogues and Databases).
Users also benefit from ITMA outreach through its own hardcopy print and audiovisual publishing activity, through its digital publication of sound recordings, printed and visual material, and interactive music scores from its collections on its website, and through its partnership broadcasting and other partnership publication activities.
Staff currently deal with over 5,000 research visits or queries from individual users and organisations each year while also carrying out a wide variety of other duties.